Frequently Asked Questions (FAQ)

BECOMING A WHOLESALER/DISTRIBUTOR

3. Distributor pricing & discount rates are set up based on accumulated spending and total purchase per transaction. There are 6 different price tiers. Please contact hello@royalkings.net.au for more information. 

RE-ORDER/CUSTOM PRINT

RE-ORDER

A SKP logo with a part number printed under every product & on its carton. In addition, all historical transactions are saved under your account for future purchase.

CUSTOM PRINT

Minimum Order Qty is applied. min. 30,000 pcs. with a min. 45 days lead time upon confirmation. It requires a deposit of 60% (10% design + 50% upon confirmation) prior to dispatch from the manufacturer. Royal King will need the final payment upon stock arrival before it ships to the final destination. Contact Stanley@royalkings.net.au for more info. 

DO THE PRICES ON THE WEBSITE INCLUDE GST?

STOCK AVAILABILITY & LEAD TIME

PRE-ORDERS/BACK ORDERS

The system does not allow for pre-orders or back orders currently. If you would like to order items (out of stock), please kindly contact hello@royalkings.net.au. 

LEAD TIME 

Lead time is generally between 14 - 30 days. Next stock availability/Restocking date will be stated at the announcement bar of the main page or visit here. For any special orders, please contact stanley@royalkings.net.au.  Royal Kings Au has products made in overseas, ie. Singapore, Malaysia & China. If there is any product currently unavailable, there may be an up to 60 days lead time during peak seasons in a year (ie. year-end/beginning of the year).

RETURN & CANCELLATION

What’s your return policy?

Our return policy lasts 30 days. If 30 days have passed since your order, unfortunately we may not be able to offer a refund or exchange. Refunds and exchanges are subject to the discretion of Royal Kings Au as many of our products are packed for food usage and thus may not be eligible for a return or exchange. If the return is accepted, there will be a min. 5% restocking fee applied to the return. 

To be eligible for a return, your items must all be unused, in the same condition in which it was received and in its original packaging.

Please follow the steps below if you have an item to return for a refund:

1. Email your refund request to hello@royalkings.net.au with photos of the item. If damaged or faulty, ensure the damage is clearly shown in the photographs.

2. Once inspected, you will be notified of the approval or rejection of your refund request via email.

3. If it's approved, we will arrange for the items to be shipped back if it was a damaged or faulty item. If the return was from an incorrect item ordered, return shipping will be at the cost of the customer. Return items must be sent to the same warehouse from which the order was dispatched.

4. If orders/goods are delivered to other states and rejected and cancelled upon arrival or during transit, there will be additional charges applied, eg. storage, fultile delivery and other costs incurred to have the goods sent back to the depot/warehouse. eg. $45ex per pallet, min. $55ex per storage.

Please note original shipping costs are non-refundable. If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned items..

I haven’t received my refund yet. What do I do?

If you have received an email confirmation from us that your refund has been processed, but you cannot see it in your account yet, firstly contact your bank or credit card company as it may take a few business days before your refund is processed into your account. If it has been 10 business days since your refund confirmation from us and you have already contacted your bank, please send us an email at hello@royalkings.net.au for us to follow up.

Can I refund a sale item?

Only full priced items may be refunded. All sale items are final sale.

 How can I exchange an item?

Items can only be exchanged or replaced if they are defective or damaged. If you need to exchange an item, please send us an email at hello@royalkings.net.au.

OTHER COMMON FAQs

Prices, Shipping, Account information are not displayed correctly

Force reload the web page (Use SHIFT + F5), alternatively, contact us hello@royalkings.net.au. For urgent enquires, please ring 0449912388.

ORDERING TIPS

Tip 1: To enjoy cheaper freight cost per carton per order, you will be looking at ordering min. 5 cartons per order. We use carrier Startrack, TNT, DHL etc. There should be a significant reduction per transaction once the qty is met. A manual freight cost adjustment may be required. Contact stanley@royalkings.net.au for more details.