IMPORTANT UPDATES - ROYAL KINGS AU

Restocking status: 

Restocked 13/01/22. Next Restocking will be mid Feb. 22. All freight are delayed.  - Last updated 14/01/22

Shipping delays  

As a result of the ongoing COVID outbreak in Australia, particularly in New South Wales, Victoria and Queensland, TNT/Startrack are experiencing major impacts on their work force and therefore service levels and wait times on calls to call centres. The recent surge in COVID cases means more people are sick and/or in isolation, and as a result, TNT/Startrack are forced to operate with a significantly reduced workforce. TNT/Startrack are implementing the necessary measures and actions to ensure they can provide customers with the level of service expectations whilst continuing to operate safely. These actions include:

• Extended Domestic transit times will be implemented from Monday 17th, and will apply for at least one week (subject to review).

These extensions are as follows:
Road Express - an additional up to 2 days
Priority Domestic Express - an additional day.

TNT/Startrack apologise for any disruption this will cause and thank you for your support and understanding.

We will advise any further updates as they become available.

Updates: 17/01/22

Jan.22 Updates

We are still experiencing challenges of receiving full range of supplies on time. We are hoping that the situation will become better during March 22. For big orders/special orders, please kindly communicate with Stanley in advance on 0449912388, stanley@royalkings.net.au. Thank you.  

To all valued customers,

We have recently received feedback from clients re. the price hikes, we sincerely apologize that the last minute decision was made without enough advanced notification. We understand the importance of continuous supply at an affordable price. With the recent cost review, there will not be any price increase within a short term unless there is another wave of COVID-19 back to Australia. Your interest is always our priority. If you have any feedback, please contact Stanley on 0449912388, or email stanley@royalkings.net.au.

Last updated 20/12/21. 

RE. Price increase & sea freight delays - last updated 22/11/21.  

Due to recent global supply-chain issues, Royal Kings AU is regrettably forced to increase prices across the product range. The price increases are mainly driven by the shortage of raw materials, labour, and sea freight. Fuel and Sea freight are now at a record high. Severe delays in all shipments (sea & road freight) are expected till the mid next year 2022 due to port congestions, strikes and high demand for shipments.

We strongly suggest all valued clients carefully consider to plan, stock up to maintain the old costs as prices & supplies most likely vary without any notification. 

Royal Kings's order turn around time is still the same - 1-2 business day if the stock is available. There might be delays occur during the last-mile transit. Please be aware that 1-2 business days delays are normal during COVID-19, refer to the transit time/ETA for interstates & domestic deliveries on https://royalkings.net.au/pages/faq for more info.  

We will review all costs and selling prices immediately once the situation settles down, It's always been our commitment to maintain stable supplies & prices, we are striving to do so and will continue doing so. Should you have any feedback & questions, please contact Stanley@royalkings.net.au. 

We appreciate your continued supports and understandings.

Price increase logs,

1st price increase, Aug. 2020

2nd price increase, Aug. 2021

3rd price increase Nov. 2021

Supporting documents:

https://www.cnbc.com/2021/10/18/supply-chain-chaos-is-hitting-global-growth-and-could-get-worse.html

https://hbr.org/2020/09/global-supply-chains-in-a-post-pandemic-world

Last updated 22/11/21.